Development Sustenance
Product sustenance is a critical activity for all. They need to sustain their products by releasing patch updates; and providing regular upgrades, feature enhancements and customer support at all levels, thereby maintaining satisfaction levels. All this puts a strain on their existing resources that need to focus on new product development.
We provide comprehensive support and maintenance services for existing applications; thereby enabling our clients to focus on their core business as well as helping them leverage technology rather than just manage it.
With its distinctive expertise in both software and hardware engineering, emblogic offers product sustenance services that enable companies to enhance and upgrade their products by harnessing new technologies and providing enhanced functionality and improved user experience thus delivering more value to the user.
Our services include:
- Technical documentation: We can create technical documentation with end-to-end traceability for any existing application. We do so by understanding the application, interacting with stakeholders and subject matter experts as well as reverse engineering the application. Once the documents are in place, understanding the application and maintaining it becomes considerably simple
- Application Maintenance: The services provided include bug fixing, minor enhancements, and troubleshooting support for clients. These services ensure application issues are rapidly handled thus minimizing production downtime exigencies. Our services include
- Bug fixing
- Database maintenance and purging
- Handling minor enhancements and modifications
- Guidance for environmental modifications
- Need based technical support to the application administrator
- Application Re-engineering: Advances in technology need to be managed in a systematic and planned manner to avoid pitfalls of obsolescence, application rigidity, and upgradeability and integration issues. We provide a comprehensive set of re-engineering services covering re-architecting applications enabling them to be web-facing, porting application across platforms and performance tuning. These services ensure clients leverage existing IT investments by extending their life and future-proofing them.
- Application Monitoring and Management: In order to ensure smooth performance in critical production environments, applications need to be monitored closely, problems identified before they make an impact and rapid response enabled in case of critical downtimes. We provide a comprehensive set of services from troubleshooting, to problem management, to release management to change management services.
